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Procedure summary

Welcome to the Civil Guard online crime reporting service

 

IMPORTANT INFORMATION BEFORE YOU START:

Pursuant to Article 266 of the Spanish Criminal Procedure Act:

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The following incidents CANNOT be reported online:

  • Incidents involving violence or intimidation.
  • Cases where the offender is known.
  • Cases where there are witnesses.
  • Cases where the complainant is a minor.
  • Cases involving a flagrant offence or where the offender was caught in the act.
  • Offences of a violent or sexual nature.
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DO NOT DELAY making an in-person report if any of the following circumstances apply:

  • Offences involving violence or intimidation.
  • The offender has been identified by the victim or witnesses.
  • The victim is a minor or a person with a disability.
  • The offence is currently taking place or has just occurred.
  • The offence affects a property where windows, doors or walls have been forced or damaged.
  • Police officers have already attended the scene.
  • Cases involving Gender-Based Violence.
  • Cases involving missing persons.

In these situations, it is essential that you immediately inform the Guardia Civil. Please call 062 or visit any Guardia Civil Citizen Service Point, particularly in cases of EMERGENCY. To locate the nearest office, contact the Guardia Civil through the 062 telephone number. You may also contact other Spanish law enforcement agencies.

For all other situations, you may report the incident directly at a police station or request an appointment to do so at a time that is convenient for you.

The complainant is legally obliged to tell the truth, in accordance with Article 433 of the Spanish Criminal Procedure Act, and may incur CRIMINAL LIABILITY if they falsely accuse or attribute a criminal offence to another person, or do so with reckless disregard for the truth, in accordance with Article 456 of the Spanish Criminal Code.

Likewise, pretending to be the perpetrator or victim of a criminal offence, in accordance with Article 457 of the Spanish Criminal Code, or providing false testimony, in accordance with Article 458 of the Spanish Criminal Code, may also result in CRIMINAL LIABILITY.

DATA PROTECTION INFORMATION

In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation, and Organic Law 7/2021 on the protection of personal data processed for the purposes of the prevention, detection, investigation and prosecution of criminal offences and the execution of criminal penalties, persons involved in these proceedings are informed that their personal data will be processed in accordance with the aforementioned legislation.

The data will be incorporated into the Guardia Civil INTPOL processing system, for which the Head of the Technical Judicial Police Unit is responsible. The purpose of this processing is to maintain public security through the monitoring of persons and events of police interest related to the prevention or investigation of criminal offences and the enforcement of laws within the remit of the Guardia Civil.

You may exercise your individual and independent rights of access, rectification, erasure and restriction of processing by submitting a written request to the INTPOL Data Controller through any Guardia Civil Unit, by post to C/ Guzmán el Bueno 110, 28003 Madrid, through the Guardia Civil Electronic Headquarters, or through the Spanish Electronic Register.

Further information on this processing activity, the privacy policy and the exercise of rights is available on the official Guardia Civil website.

RECOMMENDATIONS BEFORE SUBMITTING AN ONLINE THEFT REPORT

Once you access the procedure, you will be asked to provide various information and details in order to complete the report. To speed up the process, please take the following points into account:

  • Attach, whenever possible, images of the stolen property.
  • Attach, whenever possible, scanned copies of any documents proving ownership or possession of the stolen items.
  • Indicate whether you are aware of any security cameras or CCTV systems in the area. If so, and if known, indicate their location and/or the name or reference of the establishment or facility where they are installed.
  • If any stolen item has particular sentimental, historical, artistic or other significant value, please state this in the report.

Where applicable, you must have these files available on your device before starting the process. The system allows up to ten (10) documents to be attached. If you need to submit a larger number of files, you should group and combine them by subject matter, such as images of the stolen property, supporting documentation, and similar categories.

This is without prejudice to the possibility that an on-site technical and visual inspection may be required. Should this be necessary, you will be informed by the Guardia Civil.

In addition, please note that if you are carrying out this procedure as a representative, you must have a valid digital representative certificate ready, as it will be required during the procedure.
INSTRUCTIONAL GUIDE

INSTRUCTIONAL GUIDE

Access the online procedure

Log in via the DNI-e, digital certificate or with cl@ve.

Fill out the form

Fill in the requested data, attach the required documentation for the procedure and submit the request.

Check the status of the dossier

You can check the status and notifications of your application file in "Private Area".
General Electronic Register

General Electronic Register

 Certificate and Signature Validation

Certificate and Signature Validation

 Electronic Document Validation (CVE)

Electronic Document Validation (CVE)

  • Select the procedure from the top menu or from the menu available at the bottom of the page.
  • Authenticate yourself by clicking the ACCESS button, which will take you to the Cl@ve authentication system.
  • After authenticating using any of the Cl@ve methods, you will be granted access to a form.
  • Complete the corresponding form.
  • Once the procedure has been completed, the application will notify you by email that your procedure has been initiated.
  • After completing the process, the application may provide you with a registration receipt and an authentic copy of your application containing a CSV (Secure Verification Code).
  • Subsequently, in the My Files (Mis expedientes) menu, you will be able to retrieve your application, communications, requests for additional information, resolutions, and other related documents.

The Electronic Register will automatically issue a receipt confirming the submission of the document, application, or communication. This receipt will include the information provided by the applicant, together with the date and time when the submission was received by the server, as well as a registration number identifying the transaction.

This receipt consists of an electronic file signed with the Guardia Civil web server certificate, which guarantees the non-repudiation of the data submitted by the applicant.

It is very important to keep this file.

You can validate the electronic signature of the receipt issued by the Electronic Register through the VALIDe platform.

• In the "My Files" section of the main menu of the Electronic Headquarters, you can view a list of the applications you have submitted and download the receipt for each of them.

• For those files that do not appear in that section, you must access the "Consult My Files" procedure.

A digital certificate allows its holder to be identified. It ensures the identity of the person establishing an electronic communication and, when used to sign data, it guarantees both that the data has not been altered and the identity of the signer.
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